J. CHARLES PLUMB
INSIGHTS INTO EXCELLENCE
Packing Parachutes - Excerpt from Chapter 16
By Charlie Plumb
Recently, I was sitting in a restaurant in Kansas City. A man about
two tables away kept looking at me. I didn't recognize him. A few minutes into
our meal he stood up and walked over to my table, looked down at me, pointed his
finger in my face and said, "You're Captain Plumb."
I looked up and I said, "Yes sir, I'm Captain Plumb."
He said, "You flew jet fighters in Vietnam. You were on the aircraft carrier
Kitty Hawk. You were shot down. You parachuted into enemy hands and spent six
years as a prisoner of war."
I said, "How in the world did you know all that?"
He replied, "Because, I packed your parachute."
I was speechless.
I staggered to my feet and held out a very grateful hand of thanks. This guy came up with just the proper words. He grabbed my hand, he
pumped my arm and said, "I guess it worked."
"Yes sir, indeed it did", I said, "and I must tell you I've said a lot of
prayers of thanks for your nimble fingers, but I never thought I'd have the
opportunity to express my gratitude in person."
He said, "Were all the panels there?"
"Well sir, I must shoot straight with you," I said, "of the eighteen panels that
were supposed to be in that parachute, I had fifteen good ones. Three were torn, but
it wasn't your fault, it was mine. I jumped out of that jet fighter at a high
rate of speed, close to the ground. That's what tore the panels in the
chute. It wasn't the way you packed it."
"Let me ask you a question," I said, "do you keep track of all the parachutes
"No" he responded, "it's enough gratification for me just to know that I've
I didn't get much sleep that night. I kept thinking about that man. I kept
wondering what he might have looked like in a Navy uniform - a Dixie cup hat, a
bib in the back and bell bottom trousers. I wondered how many times I might have
passed him on board the Kitty Hawk. I wondered how many times I might have seen
him and not even said "good morning", "how are you", or anything because, you see, I
was a fighter pilot and he was just a sailor. How many hours did he spend on
that long wooden table in the bowels of that ship weaving the shrouds and
folding the silks of those chutes? I
could have cared less...until one day my parachute came along and he packed it
So the philosophical question here is this: How's your parachute packing coming along? Who
looks to you for strength in times of need? And perhaps, more importantly, who
are the special people in your life who provide you the encouragement you need
when the chips are down? Perhaps it's time right now to give those people a call
and thank them for packing your chute.
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